FAQs

Orders are processed and shipped within 1 business day.

Once shipped, most USPS Ground Advantage orders arrive within 2–6 business days, depending on location.
Priority Mail typically arrives within 1–4 business days.

Please note that shipping carrier delays are outside of our control once a package has been accepted by USPS.

Yes ✨

Orders over $99 automatically qualify for free Priority shipping within the United States.

At this time, we only ship within the United States.

However, we are actively working toward offering international shipping in the future ✨

Follow us or join our email list to stay updated when international shipping becomes available.

Tracking information is automatically emailed once your order ships.

You can also view your order status and tracking information through your customer account located at the top right hand side of this page.

We process orders within 1 business day.

Please keep in mind we do not typically ship on Sundays or major holidays.

If your order has not shipped after this timeframe, please contact us and we’ll be happy to look into it.

Many of our gemstone beads are natural, while some may be dyed, treated, manmade, coated, or enhanced.

Material details are listed clearly within each product listing whenever applicable.

Because gemstone beads are made from natural materials, each strand may vary slightly in color, pattern, texture, and inclusions.

We do our best to photograph products as accurately as possible, but slight differences may occur due to lighting, monitor settings, and natural variation.

Approximate bead counts are listed within each product description.

We intentionally under estimate to allow room for occasional natural variation, including missing, misdrilled, or damaged beads that can sometimes occur during manufacturing and strand cutting.

For example, many 8mm strands may contain around 50 beads, but we may list them closer to approximately 45 beads to help ensure expectations stay consistent.

Because bead counts can vary slightly depending on cutting and strand length, counts are approximate.

Yes.

Please review our Returns page for full return eligibility, conditions, and timelines.

Please contact us through our contact form here as soon as possible with your order number and photos of the issue so we can help resolve it.

Please select "issues with order" on our contact form so we can better assist you in this situation.

If your order has not shipped yet, we may be able to help, but cannot guarantee changes or cancellations.

Please contact us as quickly as possible after placing your order.

Because orders are processed and shipped quickly, your order may still ship before we’re able to see or respond to your message.

Once an order has shipped, we are unable to make changes or cancellations.